Membership Terms
Terma Keahlian
Effective / Berkuat kuasa: 27 July 2026
These terms apply to the Mezzanail membership and rewards programme. The website presents programme information and interface previews; the current member record, balance, eligible rewards and expiry details shown by the authorised membership app or confirmed by the studio control.
Terma ini terpakai kepada program keahlian dan ganjaran Mezzanail. Laman web memaparkan maklumat program dan pratonton antara muka; rekod ahli, baki, ganjaran layak dan butiran luput semasa yang ditunjukkan oleh aplikasi keahlian yang dibenarkan atau disahkan oleh studio adalah muktamad.
1. Joining and account responsibility
Membership is personal to the registered member. Provide accurate contact information, keep account access secure and tell the studio promptly if details change or access may be compromised. A parent or guardian must approve participation where required by law.
1. Penyertaan dan tanggungjawab akaun
Keahlian adalah peribadi kepada ahli berdaftar. Berikan maklumat hubungan yang tepat, lindungi akses akaun dan maklumkan studio dengan segera jika butiran berubah atau akses mungkin terjejas. Ibu bapa atau penjaga mesti meluluskan penyertaan jika dikehendaki undang-undang.
2. Balance and benefit types
Credits, points, visits or rewards are recorded only for eligible transactions and activities under the offer current at that time. Processing may not be immediate. The studio may correct duplicate, reversed, refunded, fraudulent or erroneous entries after reasonable review.
- Membership balance: Your current paid or stored membership balance, where applicable, is shown in the authorised member app.
- Bonus Credit: Any promotional bonus, eligible use and validity are shown with the specific offer or member record.
- Reward Credit: Any earned reward balance and redemption conditions are confirmed in the authorised member app.
- Product Voucher: Product voucher value, eligible products and expiry are governed by the voucher shown in your account.
- Birthday Benefit: Availability, eligibility, booking window and validity are shown in the member app or confirmed by the Melaka studio.
- Member Pricing: Current member prices and whether offers may be combined are stated with the applicable offer.
2. Jenis baki dan manfaat
Kredit, mata, lawatan atau ganjaran direkodkan hanya bagi transaksi dan aktiviti layak di bawah tawaran semasa. Pemprosesan mungkin tidak serta-merta. Studio boleh membetulkan catatan berganda, dibatalkan, dipulangkan, menipu atau tersilap selepas semakan munasabah.
- Baki keahlian: Baki keahlian berbayar atau tersimpan, jika berkenaan, dipaparkan dalam aplikasi ahli.
- Bonus Credit: Bonus promosi, kegunaan layak dan tempoh sah ditunjukkan bersama tawaran atau rekod ahli.
- Reward Credit: Baki ganjaran dan syarat penebusan disahkan dalam aplikasi ahli.
- Product Voucher: Nilai baucar produk, produk layak dan tarikh luput mengikut baucar dalam akaun.
- Manfaat hari jadi: Ketersediaan, kelayakan, tempoh tempahan dan tempoh sah disahkan dalam aplikasi atau oleh studio Melaka.
- Harga ahli: Harga ahli semasa dan sama ada tawaran boleh digabungkan tertakluk pada tawaran berkenaan.
3. Rewards and redemption
Rewards are subject to availability, stated eligibility, validity dates, service exclusions and appointment confirmation. They have no cash value, are not refundable and are not transferable or combinable unless the specific offer says otherwise. Present the required member identification when redeeming.
3. Ganjaran dan penebusan
Ganjaran tertakluk pada ketersediaan, kelayakan dinyatakan, tarikh sah, pengecualian perkhidmatan dan pengesahan janji temu. Ganjaran tiada nilai tunai, tidak boleh dibayar balik dan tidak boleh dipindah atau digabungkan kecuali tawaran tertentu menyatakan sebaliknya. Tunjukkan pengenalan ahli yang diperlukan semasa menebus.
4. Expiry and inactivity
Any expiry date or inactivity rule applicable to a credit or reward will be displayed in the authorised member app, offer or campaign terms. A preview or general marketing statement does not override the specific validity shown on the member record.
4. Luput dan ketidakaktifan
Tarikh luput atau peraturan ketidakaktifan bagi sesuatu kredit atau ganjaran akan dipaparkan dalam aplikasi ahli, tawaran atau terma kempen yang dibenarkan. Pratonton atau kenyataan pemasaran umum tidak mengatasi tempoh sah khusus pada rekod ahli.
5. Birthday, referral and promotional benefits
These benefits apply only when the member meets the published eligibility and verification conditions. Referral rewards require a qualifying new membership or transaction where stated. Separate promotion terms prevail for campaign rewards.
5. Manfaat hari jadi, rujukan dan promosi
Manfaat ini hanya terpakai apabila ahli memenuhi syarat kelayakan dan pengesahan yang diterbitkan. Ganjaran rujukan memerlukan keahlian baharu atau transaksi yang layak jika dinyatakan. Terma promosi berasingan mengatasi bagi ganjaran kempen.
6. Misuse, suspension and termination
We may suspend or close an account and cancel improperly obtained benefits where there is fraud, abuse, unauthorised access, resale, manipulation or a material breach of these terms. We will review a reasonable explanation before a final adverse action where practicable.
6. Penyalahgunaan, penggantungan dan penamatan
Kami boleh menggantung atau menutup akaun dan membatalkan manfaat yang diperoleh secara tidak wajar jika berlaku penipuan, penyalahgunaan, akses tanpa kebenaran, jualan semula, manipulasi atau pelanggaran penting terma. Kami akan menilai penjelasan munasabah sebelum tindakan muktamad jika praktikal.
7. Programme changes
We may change benefits, partners, earning rules or the programme where reasonably necessary. Material changes will be communicated through the website, app or registered contact channel where practicable. Existing legal and consumer rights are not excluded.
7. Perubahan program
Kami boleh mengubah manfaat, rakan kongsi, peraturan pengumpulan atau program jika munasabah diperlukan. Perubahan penting akan dimaklumkan melalui laman web, aplikasi atau saluran hubungan berdaftar jika praktikal. Hak undang-undang dan pengguna sedia ada tidak dikecualikan.
8. Privacy and help
Membership data is handled under our Privacy Policy. For balance corrections, programme questions, account closure or privacy requests, contact the studio through WhatsApp at 016 2121 332.
8. Privasi dan bantuan
Data keahlian dikendalikan di bawah Notis Privasi kami. Untuk pembetulan baki, pertanyaan program, penutupan akaun atau permintaan privasi, hubungi studio melalui WhatsApp di 016 2121 332.